Refusionspolitik

Returns and exchanges

We do not offer voluntary returns or voluntary exchanges. All sales are final except for items that arrive damaged or defective, or are different from what was ordered. This policy does not limit rights that cannot be waived under applicable law, and remedies that are required by applicable law remain available.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly. Approved damaged, defective, or incorrect-item claims are resolved through the process below.

How to contact us

1. Email info@luxurydeskset.com and include your order number.
2. Describe the problem.
3. Attach clear photos of the item, its packaging, and the shipping label.
4. Keep the item and packaging until our review is complete.
5. Do not send anything back before receiving return instructions.

Approved returns and refunds

If the claim is approved and a return is required, Luxury Desk Set will provide a prepaid return method or reimburse reasonable return shipping as instructed. We will then issue the approved refund to the original payment method.

Once a refund is approved, it will be issued automatically to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@luxurydeskset.com.

Personalized items and applicable rights

Because personalized and made-to-order products are prepared to the customer's specifications, voluntary returns are not accepted. Statutory rights relating to damaged, defective, or incorrect items remain unaffected, and a personalized item that arrives damaged, defective, or different from what was ordered is handled through the process above.

Where applicable law grants a withdrawal right that cannot be waived, that right continues to apply. Eligible distance purchases in the EEA/EU may carry statutory withdrawal rights; personalized or made-to-order items may be excluded where permitted by law. Contact info@luxurydeskset.com before returning an item so we can provide the correct instructions.