Frequently Asked Questions

Compact desk sets have four to nine matching pieces, and every compact set uses the 13.4 × 18.9 in (34 × 48 cm) desk pad. Executive desk sets have ten pieces or more; many add a document tray, and some add a clock or desk flags. Executive does not mean the larger pad: executive sets come with either pad size, so check the pad on the product page.

Clocks: Star 14, Prestige 14, Elegance (clock in the pen cup) and Chester (clock on the nameplate). Desk flags: Venus 13 and 14, Galaxy 13 and 14, Elegance 12, the 17-piece set, and Chester as an option. On these sets you tell us which flag you would like: type it in the Desk flag box on the product page or in your bag before checkout. Clock batteries are not included.

Yes. Select "Compare" on up to three ready-made sets, on a collection page or a product page, then choose "Compare sets". The comparison page shows price, pieces, desk pad size, material, nameplate, colors and the full contents of each set side by side, so you can spot differences such as a single or two-tier document tray, a clock or desk flags.

Every set is built around a desk pad with matching accessories. To see every piece, open the product page: its "What's included" list names each piece with quantities, for example desk pad, pen cup, memo holder, business card holder, coasters, trays and, on most sets, a personalized nameplate base with two ballpoint pens. Paper, calendar sheets and anything shown in photos but not listed are not included.

The article What Is a Desk Set explains what each piece is for.

No. Paper, notepads and calendar sheets are not included: a memo holder, calendar holder or notepad holder is supplied as the holder only. Sets with a clock do not include the clock battery. Photos may show paper or other items, but the list on the product page governs.

Sets use either a 13.4 × 18.9 in (34 × 48 cm) or a 15.0 × 22.8 in (38 × 58 cm) desk pad, and the size is on every product page. The smaller pad suits laptop work, handwriting and smaller desks, and leaves more of the desktop free for trays and holders. The larger pad gives more room for a keyboard and mouse on a wider desk. The desk pad size guide helps you choose.

Measure the clear width and depth of your desk in front of your chair, up to anything fixed such as a monitor stand, and compare them with the desk pad size on the product page, where the first number is the depth and the second the width. Leave room beside the pad for trays and holders. Where a product page lists a boxed size, it is the size of the package, not the space the set takes on your desk.

Most are faux leather, and each product page states the material of its set. Faux leather is a man-made material, not genuine leather; see the faux leather desk sets. The 17-piece executive set and the 5-piece genuine leather set are genuine leather. The Prestige sets combine wood veneer with faux leather components, and the Vesta sets are wood and faux leather. See materials and care.

The Prestige sets: 14-piece executive sets with a large desk clock. They combine wood veneer, a thin layer of wood on the surface, with faux leather components. They are not solid wood, and the interior wood is painted. The Vesta sets are listed as wood and faux leather, not wood veneer. See the wood veneer desk sets.

It means a printed pattern, not stone. The gray, brown and dark brown Pulsar sets have a marble-look pattern printed on faux leather, and the black Pulsar is a plain finish. Each Pulsar product page describes the finish of that color.

Many listings let you choose between several colors of the same set. The color you select is the one you receive, and the main photo changes to that color where a photo of it is available. Colors differ by family, and black and brown are offered on the most sets: browse black desk sets and brown desk sets, or filter all desk sets by color.

Most sets do, and each product page shows whether a nameplate is included. Every Star, Venus, Galaxy, Elegance, Pulsar, Prestige, Chester and Vesta set has one, as do the Luna sets of eight pieces or more, the Vega 12- and 14-piece sets and the 17-piece executive set. The four- and five-piece sets, the Vega 9-piece set and the Cloud sets do not. Browse desk sets with a personalized nameplate.

Yes, on sets that include one: a name of up to 32 characters, an optional title of up to 36, one of eight fonts and a gold or silver plate. Type the text on the product page or later in your bag; the on-screen preview is approximate. See the nameplate guide.

No. The name is required and the title is optional. If you do not know the title, for a gift for example, you can order the nameplate with the name only.

Printed. The text is printed on a metal plate that is fixed to the nameplate base; it is not engraved. It is produced exactly as you type it, so check spelling, capital letters and punctuation before you order.

Yes, until you check out. Open your bag, edit the name, title, font or metal and save. A set with a nameplate cannot go to checkout without a name.

For a set made with Build Your Desk Set, the nameplate details are entered in the builder before the set goes into your bag; use "Edit set" in your bag to change them.

Yes, and they can go in one order. Add each set to your bag separately with its own name; sets in the same bag line share one nameplate text, so raising the quantity of one line repeats the same name.

Contact us right away with your order number and the correct text. We can change the nameplate text until the order has shipped; after that it cannot be changed.

Yes. With Build Your Desk Set you choose a model, add only the pieces you need, pick one color for the set and personalize each nameplate. There is no minimum, and every piece is priced on its own.

Within one set, all pieces share one model and one color; for a second color or model, add another set on the same page. Individual pieces, including a nameplate on its own, are sold only through the builder. See personalized desk name plates for a nameplate on its own, desk pads and desk blotters for a pad on its own, and desk accessories by the piece for the other pieces.

Prices are in US dollars. Shipping is also charged in US dollars, and the shipping cost for your address is shown at checkout before you pay.

Yes. For corporate and larger orders we can offer logo printing, custom sizes and custom models. Contact us with the sets, colors and quantities you have in mind, and we will reply with the options. Our corporate gifts page explains how to order several personalized sets, each with its own name.

Our privacy policy describes how we collect, use and disclose your personal information. Depending on where you live, you may have the right to opt out of the sharing of personal information for targeted advertising; our page on your privacy choices explains how.

Use the form on the contact page or email info@luxurydeskset.com; we reply by email. Our phone number is +1 307-381-8673. For a product question, include the set name and color. For a nameplate, include the exact name and title as they should appear, and for an existing order, the order number.

Shipping is charged once per order and depends on your product total and destination. The rates for standard shipping and priority dispatch are in the shipping and delivery policy, and your final charge is shown at checkout before you pay. Available destinations are also shown at checkout.

No. Luxury Desk Set covers import duties and taxes, so you will not be asked to pay them on delivery. See shipping and delivery.

Standard shipping orders are usually delivered within 3 to 5 business days, and priority dispatch orders within 1 to 3 business days. These are estimates, not guaranteed delivery dates; timing depends on the destination and the carrier. Priority dispatch means the order is prepared and handed to the carrier within one business day; it does not mean delivery within one business day. See shipping and delivery.

Once your order has shipped, you will receive a tracking number by email. You can track your shipment on the carrier's website. If you need to correct an address or have a question about a shipment, contact us right away with your order number; address changes must be made before the shipment is processed.

Please inspect your order when it arrives. Keep the item and its packaging, and contact us promptly with your order number and clear photos of the item, the packaging and the shipping label. You can email them to info@luxurydeskset.com. Do not send anything back before you receive return instructions. The returns and damaged orders policy sets out the process, including how personalized items are treated.

Items personalized with a nameplate, including sets that come with a personalized nameplate, cannot be returned or exchanged. Customers in Europe (the European Union, the United Kingdom, Norway and Switzerland) can return items without personalization within 14 days of delivery; elsewhere, all other sales are final. Items that arrive damaged or defective, or are different from what was ordered, are covered in every case. The details, and the rights that cannot be waived under applicable law, are set out in the returns and damaged orders policy.

Wipe light marks with a soft, slightly damp cloth, then dry the surface. Keep abrasive pads, sharp tools and excess moisture away from it, and do not soak it. Use a separate cutting mat for knives and other sharp tools; the desk pad is for writing. The same care suits the other pieces, but do not scrub the printed nameplate. See materials and care.