退款政策

Returns and exchanges

Items personalized with a nameplate, including a desk set that comes with a personalized nameplate, cannot be returned or exchanged. Customers in Europe can return other items as described in "Customers in Europe: 14-day right of withdrawal" below. Outside Europe, all other sales are final. In every country, items that arrive damaged or defective, or are different from what was ordered, are covered by the process below. This policy does not limit rights that cannot be waived under applicable law, and remedies that are required by applicable law remain available.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly. Approved damaged, defective, or incorrect-item claims are resolved through the process below.

How to contact us

  1. Email info@luxurydeskset.com and include your order number.
  2. Describe the problem.
  3. Attach clear photos of the item, its packaging, and the shipping label.
  4. Keep the item and packaging until our review is complete.
  5. Do not send anything back before receiving return instructions.

Approved returns and refunds

If the claim is approved and a return is required, Luxury Desk Set will provide a prepaid return method or reimburse reasonable return shipping as instructed. We will then issue the approved refund to the original payment method.

Once a refund is approved, it will be issued automatically to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@luxurydeskset.com.

Customers in Europe: 14-day right of withdrawal

If your order is delivered to an address in Europe (the European Union, the United Kingdom, Norway and Switzerland), you can withdraw from the purchase of items without personalization within 14 days of the day you, or someone you name, receive them, without giving a reason.

  1. Tell us within those 14 days by emailing info@luxurydeskset.com with your order number and the items you are returning. A clear statement is enough; you may also use the EU model withdrawal form.
  2. Send the items back within 14 days of telling us, complete and in their original packaging. You pay the direct cost of sending them back.
  3. We refund the price of the returned items and, where the whole order is returned, the standard delivery cost you paid, within 14 days of receiving your notice, to the original payment method. We may wait until the items arrive back or you show proof that you sent them.
  4. You may handle the items as you would in a shop to check them. We may deduct the loss in value caused by handling beyond that.

This right does not apply to items personalized with a nameplate, including a desk set that comes with a personalized nameplate, because they are made to your specifications.

Personalized items and applicable rights

Because items personalized with a nameplate are prepared to the customer's specifications, they cannot be returned or exchanged, in Europe or elsewhere. Statutory rights relating to damaged, defective, or incorrect items remain unaffected, and a personalized item that arrives damaged, defective, or different from what was ordered is handled through the process above.

Where applicable law grants a withdrawal right that cannot be waived, that right continues to apply. Contact info@luxurydeskset.com before returning an item so we can provide the correct instructions.